Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since the receipt of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In some cases, only partial refunds are granted (if applicable):
Any item that is not in its original condition, is damaged or missing for reasons not due to our error.
Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item. We will also inform you of the approval or refusal of your refund.
If your request is approved, your refund will be processed and a credit will be automatically applied to your original payment method within a certain number of days.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and have still not received your refund, please contact us at contact@ahegao.fr.

Items for sale (if applicable)
Only regular priced items can be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@ahegao.fr.

Credit and gift cards
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit corresponding to the value of your return. Once the item is returned, a credit (gift certificate) will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the client had the order shipped to deliver it to you later, we will send a refund to the client and it will discover your return.

Shipping

You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach us may vary.

If you are shipping an item over $ 50, you should consider using a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.